Customer Information and Revocation Instruction

We comply with the legal information and obligations to instruct with the following customer information page. Here, we inform you about all circumstances in connection with the accomplishment of the contract on the basis of your order and its processing. Customer information does not represent contractual provisions. These are contained in the General Terms and Conditions.

1. Information about the provider
These Internet pages are an offer from:

Health and Beauty Germany GmbH
CEO: Roberto Valente
Ludwig-Erhard-Str. 2
D - 76275 Ettlingen / Germany

Telephone: +49 (0)7243 7278 162
Fax: +49 (0)7243 7278 252

Please make enquiries about the processing, return, warranty etc. in writing via the customer service module.

Registered in commercial register of the Local Court Mannheim Amtsgericht Mannheim
Commercial Register Number: 108901
VAT ID. No: DE813440463
You can also submit complaints here.

2. Information for end users

We supply to traders and resellers on principle.

If, as a consumer, after visiting our shop, you order goods which can neither be ascribed to your commercial activity nor your self-employed professional activities, the following applies to you – partially diverging from our General Terms and Conditions:

The presentation of your goods in the shop does not yet represent a binding offer. The contract between you and us will be concluded through your order (offer for conclusion of contract) and receipt of our order confirmation (acceptance of your offer). You will receive our order confirmation by separate email.

You have a 14-day right of revocation:

Revocation instruction

Right of revocation::
You may revoke your contract declaration within two weeks without specification of reasons in text form (e.g. letter, fax, email) or by returning the item. The term starts at the earliest with receipt of these instructions. To comply with the revocation period, it suffices to send off the revocation or the item on time. The revocation must be sent to:

Health and Beauty Germany GmbH
Ludwig-Erhard-Str. 2
D - 76275 Ettlingen
Fax: +49 (0)7243 7278 252

Consequences of the revocation:
In the case of an effective revocation, the mutually received services must be given back [and possibly surrender the profits derived (e.g. interest)]. If you can return the received services in total, in part or only in impaired state, you may possibly have to provide us insofar with value replacement. On the returning of goods, this shall not apply if the deterioration of the item is exclusively on grounds of its inspection– as it would have been possible in a retail shop. Apart from that, you can avoid the duty of value replacement by taking the item into use as your property and refrain from everything which impairs the value. Items which can be dispatched in a package must be returned. You have to bear the costs of the return dispatch when the delivered goods correspond to the ordered goods and when the price of the returned items does not exceed an amount of EUR 40.00 or, with a higher price of the item, you have not provided the return service or a contractually agreed part payment at the time of the revocation. Otherwise, the return is free of charge for you. You must fulfil payments due to the revocation within 30 days after sending your revocation instruction.

Special instructions:
Your right of revocation shall expire prematurely if we started with the conduct of services with your express approval before the end of the revocation period, or you have caused the service yourself (e.g. through download, etc.).

A right of revocation does not exist when:
goods, which were manufactured according to customer specifications or are clearly tailored to personal needs or which are not suitable for return due to their character, these include in particular entrance tickets for trade fairs, congresses, e-books and other data downloaded by the customer.

Audio or video recordings and software delivered on data carriers, provided the supplied data carriers have been unsealed (e.g. by removing the protective foil).

The data required for processing the contract between you and us will be stored by us and are accessible for you at any time. Insofar we refer to the regulation of data protection in our General Terms and Conditions.

Apart from that we refer to our General Terms and Conditions.

3. Information about warranty and guarantees
No guarantees regarding the delivered goods or services will be accepted beyond the legal warranty conditions, except when a guarantee is granted expressly in writing.

4. Information about individual provisions of the contract
a) General Terms and Conditions
Our respectively valid General Terms and Conditions apply.

b) Characteristics of the goods and services, as well as price information are described directly in connection with the offered product.

c) Payment and fulfilment
You can find the details regarding payment and fulfilment in our respectively valid General Terms and Conditions.

d) Technical steps for the conclusion of the contract/Error correction
The contract between you and us will be concluded in the following manner:
1. You enter the required data in the order form.
2. You can change the order data at any time before you confirm with the button "Order >>". The changes can be made with the mouse and/or keyboard.
3. If you click on this button, you give us a binding declaration about your application for conclusion of a contract (offer). At the same time, you accept our General Terms and Conditions, which you can view again at this point, and agree to the necessary transmission of your data in the case of conclusion of the contract. You can also view the consent for the data protection declaration at this point before accepting.
4. Receipt of your order will be confirmed directly after sending the order via the email address you specified. With the payment option of bank transfer, conclusion of the contract will be conducted with the dispatch of the order confirmation via email to you. With the payment options of collect on delivery, credit cards and financial purchase, the contract will be concluded via transmission of a separate dispatch confirmation by email and shipping of the ordered product to the delivery address you specified. In the case of collection by the customer, conclusion of the contract will take place upon handover of the goods.

5. We store your order data and will send you these together with our General Terms and Conditions by email. You can also view the General Terms and Conditions at any time. Your order data are not accessible via the Internet for security reasons.